RESPONSIBILITIES:

• Assisting customers & business partners via telephone & email

 - Processing orders, receipts, and inventory updates in multiple warehouse management systems and/or truck management systems

 - Communication owith truck drivers upon check-in, assignment of dock doors, and processing of completed paperwork at the time of departure

 - Communicate status of inbound and outbound orders with warehouse personnel

• Handling customer complaints in a calm, professional manner

 - Diagnose, assess, and resolve problems or issues

 - Monitoring progress of delivery routes

 - Processing changes of cancellations to delivery orders

QUALIFICATIONS-

:- Prior customer service experience

 - Customer-service orientated; interested in developing, maintaining customer relationships

 - Warehouse Management System and Microsoft Office experience

 - Excellent phone and email communication skills are essentiall

 - Ability to prioritize and balance completion of several tasks while being self-motivated

 - Strong attention to detail, positive attitude, willingness, and eagerness to learn new skills

 - Initiate process improvement- Goal setter